Frequently Asked Questions

AVEDA Concept Salons are dedicated to providing luxurious, holistic salon experiences focused on beauty and wellness with AVEDA products, offering personalized services that exceed brand standards.

AVEDA's products are formulated with natural ingredients, so you can be sure that your hair and skin are getting the best.

Most sessions involve partial or full disrobing for skin access. Clients undress privately and remain adequately draped at all times once on the massage table. Only treated areas are exposed.

Massage therapy is extremely safe. It is a natural, drug free, low impact way of helping the body unleash its own healing potential.

Experiences vary by session goals and massage type. We use dim lighting, soft music and the skilled hands of the therapist to promote relaxation and tension relief. Most clients leave feeling deeply rested and restored.

New clients complete a health questionnaire 5–10 minutes early. Therapists review forms to identify contraindications and consult beforehand. Physician approval is strongly recommended for those under medical care.

Yes! We recommend starting with a beautifying composition as pre-cleanser, botanical kinetics purifying creme cleanser, botanical kinetics hydrating lotion, plus an intensive hydrating masque twice weekly. Our staff can walk you through a personalized routine at your visit.

Our staff will conduct a consultation discussing beneficial products for your specific skin type before treatment. At the end of your facial, you will be given a list of the products used that you may purchase.

Absolutely! We have samples of almost all the products in our retail room, including make-up!

Please provide 24–48 hours notice for cancellations. A 50% service charge applies for reservations canceled less than 24 hours in advance.

Please check in fifteen minutes early. Clients arriving late may have reduced treatment time if appointments follow.

We accept cash, check, major credit cards, and gift certificates.

When local schools or MTU close due to weather, appointments starting before noon are automatically rescheduled. Noon and later appointments are at our discretion with no charges incurred.